Abyss Arcana Support

Frequently asked questions

I bought the full unlock but it has not applied

Tap Restore Purchases on the full unlock screen in the game. You must be signed in with the same Apple account you bought it with.

If the App Store payment is still pending (for example awaiting approval), it will not apply until the payment completes. If it still does not appear after a while, get in touch and include your receipt.

I changed devices and my progress is gone

Progress is stored on your device only. There is no copy on a server, so it cannot be moved to another device. For the same reason, deleting the app deletes your progress.

The full unlock is the exception — it is tied to your Apple account, so Restore Purchases brings it back.

Sorry for the inconvenience. This is the cost of having no accounts and no data collection.

Ascension will not unlock

Clear a run at your current highest ascension and the next one unlocks. Clearing at a lower ascension does not advance it. The highest is 3.

The boss rush is not showing up

Beat the final boss at ascension 3 and it unlocks.

I cannot get past Act 1

Act 1 is the free trial. Acts 2 and 3 and the boss rush are opened by the one-time full unlock.

Do I need a connection?

Only for the purchase itself. The game runs offline.

Reporting a bug

Write to the address below. These three things make it far quicker to find the cause:

1. Your device (e.g. iPhone 15 Pro)
2. Your iOS version (Settings → General → About → Software Version)
3. What you were doing when it happened, and how to reproduce it if you can

A screenshot or screen recording is very welcome.