Mining Rush Support

Frequently asked questions

I bought gems but they have not arrived

If the App Store payment is still pending (for example awaiting approval), the gems will not arrive until it completes. If the payment has gone through and they still have not arrived, get in touch and include your receipt — I will sort it out individually.

Can I restore my purchases?

Gems are consumable, so Apple does not include them in Restore Purchases. Gems you have already spent cannot be restored. Note that deleting the app also loses any unspent gems.

Can I move my progress to another device?

Progress is stored on your device only. There is no copy on a server, so it cannot be moved to another device. Deleting the app deletes your progress.

This is the cost of having no accounts and no data collection.

FEVER TIME will not trigger

FEVER TIME comes from chaining combos. Keep tapping in rhythm so the combo does not break.

How do I change the language?

It follows your device language automatically (anything other than Japanese shows English). You can also switch it manually inside the game.

Do I need a connection?

Only for purchases. The game itself runs offline.

Reporting a bug

Write to the address below. These three things make it far quicker to find the cause:

1. Your device (e.g. iPhone 15 Pro)
2. Your iOS version (Settings → General → About → Software Version)
3. What you were doing when it happened, and how to reproduce it if you can

A screenshot or screen recording is very welcome.